Frequently Asked Questions

We deliver across all seven emirates of the UAE. Delivery rates and lead times are shown at checkout based on your selected emirate.

Yes — at checkout you can pick any available date from the earliest delivery slot for your emirate onwards. Public holidays and our kitchen closure days are unavailable.

Due to the perishable nature of our chocolates, we cannot accept returns. If your order arrives damaged, please contact us within 24 hours and we will make it right.

Store in a cool, dry place between 16°C and 20°C, away from direct sunlight. Consume within 4 weeks of receiving for the best flavour.

Yes — we work with companies across the UAE on bespoke corporate gift boxes, branded packaging, and bulk orders. Contact us at hello@cocojalila.com.