Delivery & returns
Everything you need to know about how your chocolates travel from our kitchen to your door — and what happens in the rare case something needs to come back.
Where we deliver
Flat-rate shipping across all seven emirates. Rates and lead times come straight from our courier partners and update live.
| Emirate | Rate | Lead time | Order by |
|---|---|---|---|
| Dubai | AED 20.00 | 1 business day | 14:00 (GST) |
| Abu Dhabi | AED 30.00 | 1 business day | 14:00 (GST) |
| Sharjah | AED 20.00 | 1 business day | 14:00 (GST) |
| Ajman | AED 25.00 | 1 business day | 14:00 (GST) |
| Ras Al Khaimah | AED 35.00 | 2 business days | 14:00 (GST) |
| Fujairah | AED 40.00 | 2 business days | 14:00 (GST) |
| Umm Al Quwain | AED 30.00 | 2 business days | 14:00 (GST) |
Same-day where possible
Orders placed before the cutoff hour above are dispatched the same day in Dubai, Sharjah and Ajman, subject to availability.
Pick your slot at checkout
You'll choose a specific delivery date during checkout. We'll do our best to meet the window — couriers may shift it by a few hours in busy periods.
Public-holiday blackouts
Some dates (Eid days, peak holidays, kitchen closures) are blocked at checkout. The earliest date you can select reflects this automatically.
Temperature-controlled
Our couriers carry chilled or insulated containers in summer months so your chocolate arrives in the condition it left our kitchen.
Our returns policy
Chocolate is a perishable, hand-finished product. For food-safety reasons we don't accept returns of opened items — but we'll always make it right if something arrives less than perfect.
- 1
Tell us within 24 hours
Reach out via /contact or WhatsApp with photos and your order number. The sooner we hear, the sooner we can put it right.
- 2
We review
A real human reads every report. We'll come back within one business day with next steps — usually a replacement, store credit, or a refund.
- 3
Refunds, when needed
Refunds go back to the original card via Amazon Payment Services. They typically land within 5–10 business days, depending on your bank.
If something arrives damaged
It happens — Dubai summer, long lifts, careless couriers. Here's what to do.
Photograph everything
Snap the box, the seal, and the affected pieces before unwrapping further. Photos help us file with the courier and process your replacement faster.
WhatsApp us first
It's the quickest channel for damages. You'll find the number on our contact page.
Replacement on the next available slot
If it's a gifting order, we'll prioritise the replacement and aim for same-day delivery wherever the courier slots allow.
Gift wrapping & cards
Most of our orders are gifts. Wrap is on the house.
Complimentary signature wrap
Tick the gift-wrapping option at checkout — your order will arrive in our signature ribboned box at no extra charge.
Hand-written card
Add a message at checkout (up to 300 characters) and we'll transcribe it onto a card in the box. No prices, names or invoice details are included with gifted orders.
Send straight to the recipient
The shipping address can be anywhere in the UAE — it doesn't need to match the billing address.